You can skip this step and provide different evidence to prove your identity if flashing light may cause you difficulties. Hold your phone’s camera in front of your face until the scanning is complete. The screen will flash as it scans your face. Your document will be returned to you using recorded delivery. Your document will be returned to you once we’ve checked your identity – we won’t wait until the rest of your application is complete. If the app cannot read the chip in your document, we’ll ask you to send your passport to us.ĭetails of how you can do this are provided in the application. If the app cannot read the chip in your passport or UK residence card If you’re using a passport and you continue to have problems, place the phone on the reverse cover or the photo page.
If this happens, you should slowly move your phone around the document until the app recognises it. If the app doesn’t recognise your document, the check will time out and the screen will say ‘information not found’. Do not move the phone until this message appears and the check is complete. When the app has successfully read the chip in your document, the screen will say ‘information checked’. This symbol means that your document has a biometric chip and can be read by the app. The symbol has a white circle with a horizontal line coming out of two sides, on a black background. Look for the electronic passport symbol on your document. Make sure your document can be read by the app. How to use the EU Exit: ID Document Check app Scan your document If the app does not request access, please enable access in your settings. The app will need access to your phone’s camera.
at least 120MB of storage space to install the app.
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